Frequently asked
questions

At Ezeka World, we offer a wide range of products (sale of bale and thrifts) and (or) services (personal shopping). Our products and (or) services are designed to bring the market options to our customers and to make it easier for our customers to find what they're looking for. Our quality and customer relation sets us apart from our competitors and provides our customers with a unique experience.
We take quality assurance seriously, and ensure that we meet strict standards for quality and performance. We offer competitive pricing options, and our reliable delivery/shipping options ensure that our customers receive their orders in a timely and intact manner.
Our goal is to provide exceptional customer service, which is why we offer timely response to customer support emails, calls and live chat. If you have any questions or concerns about our products or services, please don't hesitate to reach out to our customer support team. We're always happy to help.

Placing an order on our website is quick and easy. Here's how you can do it:

1. Browse our selection of products/services and find the item(s)/service(s) you want to purchase/ engage.
2. Click on your preference to view more details,, including pricing, shipping options, and any special features or options.
3. Once you've settled for the item(s) you want, simply click the "Add to Cart" button (you will have to contact us for personal shopping).
4. Review your shopping cart to make sure you have everything you need, and then click the "Checkout" button.
5. Enter your billing and shipping information which should include your name, address, and payment details.
6. Review your order one last time to make sure everything is correct, and then click the "Place Order" button.

That's it! Your order will be processed and shipped/delivered to you as soon as we receive your order notification and your complete payment. You'll receive an email confirmation with your order details and tracking information, so you can keep track of your shipment.

If you have any questions or concerns about placing your order, please don't hesitate to contact us. Our customer support team is available to help you with anything you need.

We accept a variety of payment methods to make it easy for you to purchase our products. Here are the payment methods we currently accept:
• Credit and Debit Cards: We accept all major credit and debit cards, including Visa, Mastercard, Verve.
• Payoneer: If you have a Payoneer account, you can use it to make a purchase on our website.
• Bank Transfer: If you prefer to pay by bank transfer, please contact our customer support team for more information.

Please note that we take your security and privacy seriously, we use industry-standard encryption and security protocols to ensure that your personal and payment information is safe and secure.
If you have any questions or concerns about our payment methods, please do not hesitate to contact our customer support team. We are here to help you make your purchase as easy and convenient as possible.

We offer a range of delivery options to suit different needs and budgets. Here's an overview of the options available:

• Pick-Up: Customer can pick up from any of our distribution outlet.
• Waybill: Because of the quality of our product, we use a reliable transport company, customer can select this option if your location is available.
• Call to arrange waybill or Pick Up: Customer can call to arrange delivery or pickup with our support team (contacts are provided).
• International Delivery: We also offer international delivery to select countries. Delivery times and costs may vary depending on the destination. This option is best for customers who are located outside of our country and wish to receive our products. Customer will have to contact us for this.

When deciding which delivery option is best for you, consider your budget, how quickly you need your order, and where you are located.
If you have any questions or concerns about delivery, please do not hesitate to contact our customer support team. We are here to help you find the best delivery option for your needs.

Delivery times can vary depending on your location and the delivery option you choose; however, we estimate that deliveries will take 2 to 14 working days. Delivery times for international orders may vary depending on the destination.
Please note that delivery times are estimates only and may be affected by factors such as weather conditions, public holidays, or delays in customs clearance. We do our best to provide accurate delivery estimates, but cannot guarantee exact delivery dates.
Once your order has been shipped, you'll receive a tracking number via email to enable you monitor its progress. If you have any questions or concerns about delivery, please do not hesitate to contact our customer support team. We are here to help you with anything you need.

Unfortunately, For bales and thrifts we do not accept returns, refunds, or exchange of item(s), good(s), and (or) service(s).

For Personal Shopping Services, we do not offer returns, refunds, or exchange of item(s), good(s), and (or) service(s) for such that has already been wrapped and sent to the warehouse for shipping or delivery and for such that has been in Ezeka World care for a minimum of 7 days. Where there is a return of item(s), good(s), and (or) service(s), the commission shall not be refunded, and the return cost shall be paid by the customer.

We offer different grade options for our products to meet different needs and budgets. Here's an overview of the grade options available:

Grade A comes in 55kg, includes very clean items, very few to no clothes with tags can be seen, it is compressed. (Bulk Selection).

Ezeka Grade A+ comes in 25kg, includes Excellent items and the best of Grade A, clothes with tags are few, it is not compressed. (Handpicked)

Ezeka Premium bales comes only in 25kg, includes Excellent quality, trendy fashion items, 30% items with tags, it is not compressed; premium bale is recommended for boutique or shop owners. (Handpicked & Special Selection)

Ezeka All New Bale consist of only new clothing with tags in their packs.

When deciding which grade option is best for you, consider your budget, the intended use of the product, and your personal preferences. If you're unsure which grade option to choose, feel free to contact our customer support team for assistance. We're happy to help you find the best option for your needs.

Please note that the availability of different grade options may vary depending on the product. Also, while we strive to provide accurate product descriptions and images, there may be some variations in colour, texture, and (or) other characteristics. If you have any questions or concerns about our grade options, please do not hesitate to contact us.

N/B: customers’ expectations should not include ironed/ straightened materials/ garments, customers’ expectations should not be fixed on new items/ goods. We deal solely on second hand clothing/ items.

We understand that not all customers need large quantities which is why we can direct you to Ezeka Retailers who may offer smaller quantity options for many of our products; however, we sale only in bales.

Yes, we offer sales and discounts on our products from time to time. Here's an overview of our sales and discount options:

•Seasonal Sales: We offer seasonal sales throughout the year, such as Black Friday/Cyber Monday, Christmas sales. During these sales, you can enjoy great discounts.

•Special Promotions: We occasionally offer special promotions, such as buy-one-get-the-other-10%-off, or discounts on specific products or categories.

•Email Newsletter: when you sign up for our email newsletter, you can receive exclusive discounts and promotions that are only available to our subscribers.

To take advantage of our sales and discounts, simply browse our website to see which products are currently on sale. You can also subscribe to our email newsletter to stay updated on our latest promotions and updates.
Please note that sales and discounts may vary depending on the product and time of year. Also, some products may be excluded from promotions.

If you have any questions or concerns about our sales and discounts, please do not hesitate to contact our customer support team. We are here to help you get the best deals on our products.

We're sorry to hear that you're not receiving updates despite having a registered account with us. Here's what you can do to resolve this issue:

Scroll down to the footer of this webpage and subscribe for our newsletter. Don't worry, we don't spam.

Please note that our updates may include information on new products, promotions, and important announcements. It's important to keep your account information up to date and to ensure that you're receiving our updates. If you have any other questions or concerns, please do not hesitate to contact us. We are here to help you.